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  • Do you Support Linux/Unix servers?

    Yes, Linux/Unix servers are supported.

  • What are the initial procedures after making the payment for a normal server management plan?

    After making the payment you can open a ticket to our portal from your registered client area at https://syslintportal.com/clientarea.php to the Server Support Department (with SSH Login credentials) requesting for an initial optimization and hardening or any issue related tasks.

  • How many years of experience do your technicians have in web hosting industry and as well in server hardening?

    We only hire fully qualified technicians with a minimum of at least 2 years of experience in web hosting industry and in server optimization service.

  • Which is the main control panel that you support?

    We will support all major control panel web hosting industry.We have specialization in cPanel , directadmin and plesk control panels.

  • What is the response and resolution time for tickets?

    Response time is within 30 minute and resolution time is within 3 hours (all tickets are mostly resolved within 2 hours of submission).

  • Response time is within 30 minute and resolution time is within 3 hours (all tickets are mostly resolved within 2 hours of submission).

    We offer help desk support , email support and live chat support

  • Do you offer server hardening and security service?

    Yes, we will do.

  • Are you a true cPanel verified vendor ? How can I verify it?

    Yes,we are true cpanel verified vendor . You can check it from cPanel forums or the cPanel application database