Office Faq

General Frequently Asked Questions

Do you Support Linux/Unix servers?

Yes, Linux/Unix servers are supported.

What are the initial procedures after making the payment for a normal server management plan?

After making the payment you can open a ticket to our portal from your registered client area at to the Server Support Department (with SSH Login credentials) requesting for an initial optimization and hardening or any issue related tasks.

How many years of experience do your technicians have in web hosting industry and as well in server hardening?

We only hire fully qualified technicians with a minimum of at least 2 years of experience in web hosting industry and in server optimization service.

Which is the main control panel that you support?

We will support all major control panel web hosting industry.We have specialization in cPanel , directadmin and plesk control panels.

What is the response and resolution time for tickets?

Response time is within 30 minute and resolution time is within 3 hours (all tickets are mostly resolved within 2 hours of submission).

Are you a true cPanel verified vendor ? How can I verify it?

Yes,we are true cpanel verified vendor . You can check it from cPanel forums or the cPanel application database